• Frequently asked questions

    • You’ve made an appointment…
      • What Now? When you arrive for your appointment I will greet you and your dog and I will ask you to complete a short questionnaire.  This includes your contact details, your pet’s history, veterinarian details, and health and behaviour information. I will then examine your pet and discuss it’s grooming requirements with you. Once grooming needs have been decided on I will inform you of the price and give you a pick up time.

    • I’d like to know more…
      • Please contact us and I’ll be able to give you more advice either on the phone or I can arrange a time to discuss it at the parlour.

    • My dog just needs a bath?
      • This is not a problem just book to have a bath only. For certain breeds I would recommend in-between groom baths to keep the coat in tip top condition and to limit matting.

    • My dog can’t see out of his eyes could I just get the trim?
      • This is not a problem just book to have a quick trim only.

    • Can I bring some treats with my dog?
      • Yes. I always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog’s favourite toys or blanket if it makes them feel more at home. I often give treats to the dogs with your permission.

    • How regularly should my dog be groomed?
      • It is important to take your dog to a groomed on a regular basis – I recommend every 2-3 months, but this can vary on a lot of factors.

    • How often should I bath my dog?
      • This is up to you but with good quality dog shampoo you can do it as regularly as once a week. When you come to visit me with your dog, I can give you advice that is more relevant to your dog.

    • I won’t be able to make my appointment, what do I do?
      • Please respect me by calling to cancel and re-schedule. I require 24 hours’ notice to allow me to fill the appointment. If cancellation happens on a regular basis I will have to charge a 50% fee for all missed appointments. This wastes my time and makes it impossible to fill the unused appointment.

    • How early can I drop my dog off?
      • I will make individual arrangements for suitable times to drop off & pick up your dog.

    • Can I leave my dog all day?
      • I would rather not have your dog all day, as they would have to be caged while I attend to other customers.

    • My dog is in season, will you still groom her?
      • If you have a pre-booked appointment please ring me and let me know so I can ensure you do not meet any entire males.

    • How long will my dogs grooming take?
      • This all depends on the individual dog’s coat, condition, age, temperament, breed and style as these are all relevant factors. When I meet your dog I can discuss any relevant issues as each client is different. My main concern is the welfare of your dog and ensure they have an enjoyable experience.

    • When should I start getting my Puppy groomed?
      • All puppies must have completed their inoculations first.

        There are a lot of new experiences for your puppy to discover and the younger they start the easier it is for them to get used to the sounds and smells within the parlour.

        I offer a completely free introductory visit where they get a sit on the grooming table for a quick brush and a look around.

    • What shampoos do you use?
      • I only use top quality professional dog shampoos. With many types to choose from I am sure to have a shampoo suited to your dog’s coat type. I am continually searching for the best grooming products for your pet.

        If you prefer you are more than welcome to bring your own shampoo and/or conditioner

    • Can you use a shampoo supplied by my vet?
      • Yes. I also carry my own medicated shampoos, which I highly recommend for pets with problem skin, itching, redness etc.  Please ask me for a recommendation based on your dog’s skin/coat.

    • What if my dog is aggressive towards other dogs?
      • I am only too happy to try to work with aggressive dogs. I am dealing with many dogs who have been very scared and after a few visits love to come here.  Most dogs are groomed straight through, allowing them to be picked up within a few hours as opposed to being left all day.

        If you let me know I will ensure that your dog is the only one in the parlour and gets a relaxed visit.

    • What if my dog is timid or nervous?
      • I am only too happy to try to work with nervous dogs. I am dealing with many dogs who have been very scared and after a few visits love to come here.  Most dogs are groomed straight through, allowing them to be picked up within a few hours as opposed to being left all day.

    • Will my dog be muzzled?
      • I very seldom find it necessary to muzzle a dog and much prefer to build up a trust between Dog and Groomer. However, dogs that show signs of aggression or biting/licking at the clippers & or scissors will be muzzled for the shortest period possible for both their safety and mine.

    • Does the groom include nails?
      • Grooming always includes nails. If your dog gets stressed during having its nails cut I will either recommend coming back another day or to take your dog to the vets to have the nails clipped.

    • My dog just needs his nails clipped, do I need an appointment?
      • No appointment necessary, however please call first to ensure that I am available.  You may have to wait if I am finishing off a groom and a customer is waiting.

    • How regularly should my dog get its nails clipped?
      • Like human nails, dog’s nails are constantly growing and need attention. How often they need clipping will depend on a number of factors such as age, breed, and how active they are. You can tell if they are too long as they will make a clacking noise as they walk along.

    • My dog has fleas?
      • Dogs that have fleas will be washed with a flea shampoo that will kill all fleas on the dog. I cannot take any chances that other pets in my care will get fleas. There may be an extra fee for this.

    • How are ticks transmitted to dogs?
      • Tick season ranges from early spring to late fall, but can be found all year round. They are usually found in grass and tall bushes, and bite into the skin of your dog as it brushes past them. They can be found in both rural and urban environments, but those living in warmer climates and wooded areas should be primarily vary.

    • How do I know if my dog has ticks?
      • Ticks are visible to the human eye, so it is recommended that you regularly check your dog. If you do spot one, it’s imperative to remove it.

        There are many products available on the market that help reduce the chance of infection, my personal favourite is a collar as it has an extended protection life, and can also prevent fleas. As with removing ticks, it’s important to consult your vet before using any products.

    • How to remove ticks?
      • Ticks can be easily removed at home. First, treat the area with rubbing alcohol and then remove them specially designed tweezers. Once you’re done, dispose of the items used to avoid transmitting possible infections. If you’re unsure about doing this yourself, if you book an appointment with me, I can personally show you, and so can your vet.

        After removing a tick from your dog, it’s important to keep an eye on them as an infection might have already been transferred. If you see signs of deterioration or want to be 100% safe, then your vet will be able to run a routine evaluation to put your mind at ease.

    • Can I stay with my pet?
      • This is not usually a good idea as to get the full co-operation of the dogs I must have their undivided attention. Most dogs behave much better without their owners there to distract them. I will be happy to show you around my parlour at any time.

    • What’s the largest dog you will groom?
      • Most dogs will fit in my bath including a Newfoundland but anything round the German Shepherd size would be comfortable. Why don’t you call to discuss or arrange to come in and have a look.

    • What kind of brush should I use on my dog?
      • Every dog has a different coat and, therefore, requires a different brush. Come talk to me and we’ll be able to recommend the best one to use.

    • Does my dog require up to date vaccinations?
      • Yes, all pets must be fully vaccinated.

    • Does the groom include anal glands?
      • No sorry I do not do the anal glands.  A dog should perform the emptying of its anal glands as a natural act by itself, I am not qualified to know if the gland has other issues like tumours etc, this is what a qualified vet would do.

    • Am I insured?
    • What if my dog needs to relieve himself?
      • Dogs that are showing signs of needing relief are taken into my secure garden.

    • Will my dog be given any food or water?
      • I always ask the owner if the pet is allowed a small treat, some dogs are on strict diets so not allowed treats. Water is always available in the parlour and the garden.

    • What if my dog becomes ill while in your care?
      • I understand some Pet First Aid requirements but if necessary I will take your dog to the nearest vet that I am registered with for treatment and you will be contacted immediately.